Linville River Log Cabins - Policies - Log Cabin Rentals, Boone, Banner Elk, Beech Mountain, Sugar Mountain, NC, Western North Carolina Vacation rentals

- BOOKING POLICIES -

"THIS IS A VACATION RENTAL AGREEMENT UNDER THE NORTH CAROLINA VACATION RENTAL ACT. THE RIGHTS AND OBLIGATIONS OF THE PARTIES TO THIS AGREEMENT ARE DEFINED BY LAW AND INCLUDE UNIQUE PROVISIONS PERMITTING THE DISBURSEMENT OF RENT PRIOR TO TENANCY AND EXPEDITED EVICTION OF TENANTS. YOUR SIGNATURE ON THIS AGREEMENT, OR PAYMENT OF MONEY OR TAKING POSSESSION OF THE PROPERTY AFTER RECEIPT OF THE AGREEMENT, IS EVIDENCE OF YOUR ACCEPTANCE OF THE AGREEMENT AND YOUR INTENT TO USE THIS PROPERTY FOR A VACATION RENTAL."

1. NIGHTLY MINIMUMS:

Properties require a 2-night minimum stay. Longer minimum stays may be required during holiday periods and certain seasons.

2. PAYMENTS:

All payments made by the guest shall be held in an interest bearing account. In accordance with North Carolina law, disclosure is hereby given that the interest will be to the benefit of the agent. Please initial, sign, and return this document to Linville River Log Cabins as follows:
RESERVATIONS SECURED ONLINE: Your credit card will be charged 50%, at the time the online reservation is processed. If the reservation is within 31 days, the balance will be charged to your credit card and directions and key code will be emailed or faxed for your convenience. For arrivals more than one calendar month in advance, Guests will be responsible for seeing that their final balance is paid accordingly and promptly. Your final payment must be completed no later than 31 days prior to your arrival. PLEASE NOTE YOUR RESERVATION NUMBER AND UNIT IN ALL COMMUNICATION. Once the reservation is paid in full, we will fax or email your directions and key codes for your unit.

3. OTHER CHARGES AND FEES:

Smoking inside the rental homes is PROHIBITED. All units are NONSMOKING. If this regulation is violated and smoking has been detected in the rental units, a $150 penalty will be charged to the credit card on file. By signing this agreement, Linville River Log Cabins LLC is authorized to charge this fee to your credit card on file.
All reservations incur 6.75% Sales Tax in addition to the rental amounts and fees.

4. CANCELLATIONS, TRANSFERS, AND FORFEITS

ALL CANCELLATIONS MADE WITHIN 31 DAYS OF ARRIVAL ARE NONREFUNDABLE. In the event you must cancel your reservation within 31 days of arrival, please notify us as soon as possible. We will make every effort to re-rent the property for your original dates. If we re-rent your property all moneys (less a $75 cancellation fee) will be returned within 45 days after rebooking. If after diligent effort, we are unable to re-rent the property, the full rental payment will be forfeited.
If cancellations are made outside of the 31 days of arrival, your deposit will be refunded minus the $75 cancellation fee.
If the balance can not be secured 31 days prior to your arrival, we will treat the reservation as a cancellation and return your deposit minus the cancellation fee (See Cancellations) within 45 days.
No refund will be issued for early departures.
Linville River Log Cabins LLC is not responsible for the weather or other Acts of God and there will be no refunds for these occurrences. Vacation insurance can help cover losses you may incur due to these and other unforeseen circumstances.

5. OCCUPANCY:

Occupancy violations will result in rent forfeiture and immediate eviction of guests. Guests will restrict occupancy to posted limits at all times.
ABSOLUTELY NO HOUSE PARTIES, YOUTH GROUPS, FRATERNITIES, SORORITIES OR PARTIES ALLOWED. Linville River Log Cabins DOES NOT RENT TO STUDENTS OR GROUPS OF STUDENTS UNDER ANY CIRCUMSTANCES, EVEN IF A PARENT OR LEGAL ADULT MAKES THE RESERVATION AND/OR PAYS THE RENT. If such a group attempts to occupy one of our rental properties, ALL MONEYS WILL BE FORFEITED AND GUESTS WILL BE ASKED TO VACATE THE PROPERTY IMMEDIATELY.

6. MECHANICAL FAILURES/REPAIRS/APPLIANCES:

Linville River Log Cabins LLC is not responsible for mechanical failures of nonessential or luxury items, including, but not limited to, Hot Tubs, Television, Satellite/Cable Service, Dishwasher, Washer/Dryer, Fireplaces, Air Conditioning, Jacuzzis, or any other appliance that fails to operate properly during your stay. No refunds will be issued for minor disruption of any utilities including, but not limited to, power outages, water outages, etc. These failures are beyond our control and no refund or rent reduction will be given. Please report inoperative equipment to Linville River Log Cabins LLC and we will make every effort to have repairs done as quickly as possible during reasonable hours. Speed of service cannot be guaranteed due to the disbursement and remoteness of our rental properties.
Many of our properties include Hot Tubs. Guests should be aware of some risks that can be associated with Hot Tub use. Some of these risks can include discoloration of swim wear due to chemicals used to sanitize tubs and minor skin rashes if sensitive to the chemicals. Guest assumes all responsibilities for these risks and consequences. Absolutely, no pets or children are allowed in the Hot Tubs. Guests of special attention including, but limited to, pregnant women, elderly, and disabled persons should use heavy caution while using the Hot Tubs. Linville River Log Cabins LLC cannot be held responsible for Hot Tub injuries or discomforts.
Cell phone service is not guaranteed at our rental properties.

7. PETS:

Absolutely NO PETS on the rental premises or inside the rental unit unless approved and documented by Linville River Log Cabins LLC. Penalties are a $100 charge, immediate removal of pet, and/or eviction of guests. All rental payment will be forfeited.
Small non-shedding dogs (25 pounds or less) will be considered on a case by case basis.
All pets must be approved by Linville River Log Cabins LLC prior to arrival.
When approved, there is a $50 nonrefundable pet fee per pet unless otherwise noted. Any misrepresentation regarding number of pets will be charged accordingly.
Guests are held financially responsible for all physical damages to property (i.e. chewing, scratching, flea infestation, etc.), inflicted on the property by the presence of a pet. If extra cleaning is deemed reasonable due to the presence of a pet, (i.e. soiled furniture and/or flooring, hair on furnishings or bedding or fleas) the guest will be held financially responsible and the credit card on file will be charged for the amount of the repair/recovery.
All pets are required to be leashed when outside and no pet shall be tied outside the unit unless supervised by a responsible adult.
Guest agrees to hold Linville River Log Cabins LLC harmless for any pet injury or accident that may occur on the rental property during occupancy.

8. ACCIDENTS:

Guests agree to hold Linville River Log Cabins LLC harmless for any accident or injury that may occur on the rental property during occupancy.
**Note: The sleeper loft is accessed via a ladder. Parties that choose to use the sleeper loft do so at their own risk! Children under age 16 are not permitted in the loft.

9. DIRECTIONS AND KEY INFORMATION:

Information regarding check in procedures, including directions and units key instructions, is sent via email after initial reservation deposit is received. It is the responsibility of the guest to verify receipt of directions 30 days prior to arrival.

10. PERSONAL ITEMS:

Linville River Log Cabins LLC is NOT responsible for guests personal belongings that are lost, stolen, or left behind. A $25 retrieval fee will be charged, and if found, the items will be returned at the guests expense.

11. CLEANING:

All of our properties are professionally cleaned before you arrive and after you leave. Please report within 90 minutes anything we failed to clean.
Leave all beds used during stay unmade upon departure. Any linens/towels found missing from your stay, will result in a deduction from your damage deposit credit card for reasonable replacement costs. For multiple week stays, light weekly housekeeping can be arranged during your stay at an extra cost.
Guests are responsible for cleaning and storing all dishes, utensils, and removing all trash to the appropriate outside container. By signing this agreement, the tenant agrees to pay a secondary cleaning fee of $75 if check-out procedures are not followed as posted in each rental unit and extraordinary cleaning is deemed necessary.

12. CHECK-IN AND CHECK-OUT:

CHECK-IN IS BETWEEN 3PM-7PM. CHECK-OUT IS AT 11AM. Please notify us of any LATE DEPARTURE need that may arise during your stay. We will attempt to accommodate your request. If prior arrangements have not been approved by Linville River Log Cabins LLC and the property is not vacated by 11AM, we are authorized to remove the guest’s belongings from the property at the guest’s expense. A late check-out fee of $60 plus tax will be charged to the credit card on file.
EARLY AND LATE CHECK-IN AND CHECK-OUT: A limited number of early check-ins or late departures are offered for those guests with special arrival / departure needs. Please add either your EARLY CHECK-IN or LATE DEPARTURE preference on your reservation request. You will be notified if we will be able to accommodate your request so you can plan your arrival / departure time accordingly.

13. LOST KEY:

If you lose the key or are locked out of your rental, you may borrow a key by coming to our office during office hours, 9-5PM. A $25 fee will be charged to your card for all lost keys and/or our on call staff needs to meet you at the rental unit.

14. SKIS, SNOWBOARDS, FLOATS, LIFE JACKETS AND OTHER OUTDOOR RECREATIONAL EQUIPMENT

Absolutely no ski’s, snowboards, ski boots or snow board boots, floats, etc. are allowed inside the cabin’s. You may keep them on the decks or in your vehicle. We encourage these outdoor recreational opportunities but this type of equipment is hard on our wood surfaces. If you have any question regarding your equipment please contact us via email or phone.

15. ALL UNITS GET YOU STARTED WITH THE FOLLOWING AMENITIES including, but not limited to:

linens and towels for each guest for each day will supplied at the start of your stay *fully equipped kitchens including coffee makers as well as some cooking utensils* dishwashing soap* sponges* hand and body soaps* paper towels* napkins* toilet paper* garbage bags* along with some cleaning implements.

16. OTHER:

* Internet Service is available only for E-Mail and Web Browsing. Guests agree that they will NOT use the service to transfer files (Including E-Mail attachments). Please use a web mail client to avoid downloading E-Mail attachments. Guests also agree that they will not connect to streaming content (including, but not limited to audio & video streaming, Skype or other video instant message clients). A $25 minimum fee will be charged for excessive usage (Over 100 MB total transfer during your stay) or violation of the file transfer policy.
** Internet Service availability is not guaranteed!

Thank you for choosing Linville River Log Cabins. We appreciate your acceptance of these conditions and terms of agreement. We hope you enjoy your vacation and please do not hesitate to contact us with any questions.

Policies Updated: August/2008